Personal Data Processing Policy

HOTEL XPERIENCE S.A.S., identified by Tax ID (NIT) 901.986.057-9, as the data controller, hereby informs of its policy under Law 1581 of 2012.

1. PURPOSE OF PROCESSING

Personal data collected through our website will be used to:
Process and manage purchase orders.

• Deliver products through shipping carriers.
• Issue legal invoices in accordance with DIAN regulations if requested by the user; otherwise, the default invoicing for CF is used.
• Provide customer service and manage complaints, claims, and requests (PQR).
• Send commercial and promotional communications (only if the data subject expressly authorizes it).

2. RIGHTS OF THE DATA SUBJECT

You, as the data subject, have the right to know, update, rectify, and request the deletion of your information from our databases.

3. PROCEDURE

To exercise your rights, you may send a written request to the email address info@hotelexperience.co. Your request will be addressed within the legal terms established by Law 1581.

4. INFORMATION SECURITY

Hotel Xperience S.A.S. has technical and administrative measures in place to protect your data. We do not store sensitive financial data; payments are processed by secure external gateways.

5. CONTACT

Address: Cali, Colombia
Phone: 573104761419
Email: infor@hotelexperience.co