Terms and Conditions

These Terms and Conditions govern the access, navigation, and purchase of products through the online store of HOTEL XPERIENCE S.A.S.

1. PROVIDER IDENTIFICATION

In compliance with Law 1480 of 2011, it is informed that this website is operated by:

  • Company name: Hotel Xperience S.A.S.
  • Tax ID (NIT): 901.986.057-9
  • Principal address: Cali, Colombia
  • Email: info@hotelexperience.co
  • Contact number: 3104761419

2. OBJECT AND SCOPE

HOTEL XPERIENCE S.A.S. markets home linens inspired by the hotel experience (bedding, sleep products, and textiles) within Colombian territory. These terms apply exclusively to end consumers (B2C). Institutional purchases (B2B) are governed by independent commercial agreements mentioned at the time of contact by the user.

3. PURCHASE PROCESS AND AVAILABILITY

The contract is perfected once the payment is approved and the user receives electronic confirmation.

  • Availability: In the event that a product is unavailable after purchase, the customer will be informed immediately to proceed with an exchange for another item or a full refund.
  • Prices: Expressed in COP, they include legal taxes. Shipping costs are disclosed before finalizing the purchase.

4. PAYMENT REVERSAL

In accordance with Decree 587 of 2016, the consumer may request a payment reversal when:

  1. It is the subject of fraud.
  2. It corresponds to an unsolicited transaction.
  3. The purchased product is not received.
  4. The delivered product does not correspond to what was requested or is defective.

The consumer has five (5) business days from the moment they became aware of the situation to notify HOTEL XPERIENCE S.A.S. and the issuer of the payment instrument.

5. LIMITATION OF LIABILITY

The company is not responsible for technical interruptions of the site, improper use of products by the consumer, or force majeure events.

6. APPLICABLE LAW

These terms are governed by the laws of the Republic of Colombia, especially Law 1480 of 2011, Law 527 of 1999, and Law 1581 of 2012.